Return Policy

Returns, Refunds and Exchanges

To return an item (unwanted)

1. The return/exchange of any unwanted items will be at the sole discretion of London Academy of Beauty who have the right to refuse any such requests.
2. Chemical products cannot be exchanged/refunded (unless faulty/damaged) due to the risk of contamination as we are unable to verify or assure the product/quality following delivery.
3. Where we agree to accept the return/exchange of goods the following conditions will apply:
   • The requirements and timescales below must be met for all returns agreed by us:
     • You notified us within 3 working days of delivery
     • You returned the goods to us within 7 working days of delivery
     • The goods are returned to us in its original packaging, unopened, unused and in re-
       saleable condition.
     • We, at our sole discretion, are satisfied that conditions (a) to(c) have been met.
   • You will pay for the goods to be returned by an appropriate means and will be
     responsible for the goods during transit and for ensuring safe delivery to us within
     required timescale.
   • All returns accepted may be subject to a handling charge of 15% of the price paid plus VAT, which will be payable by you.
4. If you fail to make any payments due, all further orders or deliveries may be stopped, deferred or cancelled and the order will be treated as terminated.
5. Remittance Terms Orders will not be processed until payment has been received in full and cleared.
6. For goods returned that do not meet the above conditions you will not be entitled to return the goods after delivery and no refund will be considered. Exchanges or credit note may be agreed at our sole discretion, in exceptional circumstances as deemed appropriate and verified by us.
7. To return an item (damaged, faulty or poor quality) London Academy of Beauty will only accept the return of goods where you are dissatisfied with the quality or the product is faulty/was damaged in transit, where the following conditions have been met:
   • You notified us within 3 working days of delivery.
   • You returned the goods to us within 7 working days.
   • We are satisfied that you have returned the goods to us in its original unused condition
     or, where it has been used, no more than necessary has been used to identify the need
     to return the goods.
   • We are satisfied that the goods are of unsatisfactory quality, or are faulty/damaged in
     transit.
8. We will, at our complete discretion, either replace or repair the goods so that they comply with the contract; or where this is not possible you will be issued with a credit note. Electrical bulbs are excluded from any refund or exchange in any circumstance.
9. For goods returned that do not meet the above conditions you will not be entitled to return the goods after delivery and no refund/exchange will be considered.
10. If you have any questions or queries regarding the returns, exchange and refunds conditions, please contact us before purchasing any products from us.